Your satisfaction is our priority. Learn about our straightforward return and refund process.
Products may be returned within 15 days of delivery in their original condition and packaging. Items must be unused, unworn, and include all original tags, accessories, and documentation for a full refund.
Certain items including personalized products, perishable goods, intimate apparel, and digital downloads are non-returnable. Gift cards and promotional items are also excluded from our standard return policy.
To initiate a return, contact our customer support team with your order number and reason for return. We will provide a return authorization number and shipping instructions within two business days.
Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method, and processing times may vary by bank.
We offer free exchanges for items of equal or lesser value within the return window. For items of greater value, the price difference must be paid at the time of exchange processing.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund including original shipping costs.
Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or a damaged item. We provide prepaid shipping labels for qualifying returns.
Partial refunds may be granted for items returned with signs of use, missing components, or damage not caused during shipping. The refund amount will be determined after inspection of the returned product.
Orders can be cancelled within 24 hours of placement for a full refund without penalty. After 24 hours, orders that have entered processing or shipping stages cannot be cancelled but may be returned.
Refunds will not be issued for products damaged due to customer misuse, unauthorized modifications, or normal wear and tear. We reserve the right to deny refunds that do not meet our policy criteria.